ISO 10002:2018 provides guidelines for the process of complaints handling related to products and services within an organization, including planning, design, operation, maintenance, and improvement.
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ISO 10002 is an international standard for customer satisfaction that provides guidelines for handling complaints in organizations. It helps businesses address customer grievances effectively, turning unhappy customers into loyal ones.
Efficient complaint handling resolves issues quickly, retaining customers who might otherwise leave.
Demonstrates a commitment to customer care, enhancing the brand's reputation and trustworthiness.
Analysis of complaints provides valuable insights to improve products, services, and internal processes.
Clear procedures for handling complaints reduce stress on staff and improve their ability to serve customers.
Review existing complaint handling process against ISO 10002 guidelines.
Create necessary policies, procedures, and forms for complaint management.
Train staff and implement the new complaint handling system.
Third-party audit to verify compliance and issue ISO 10002 certificate.
We provide a dedicated Startup Advisor, monthly compliance status reports, and ensure 100% accurate filing at the lowest fees in the market.
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